Frequently Asked Questions

What are the restricted items?

Restricted items include;

Toy guns, pepper spray, any form of weapons including swords, guns, ammunition, radar detectors, unprocessed meat, live animals, firecrackers, explosives, lighters and matches, camouflage, cash etc.

How do I schedule a local delivery in Jamaica?

You can contact us at least four (4) hours in advance to schedule a delivery. We offer local delivery islandwide. We also provide free delivery in the Mandeville.

How long does it take for packages to arrive in Jamaica?

Packages usually take three to five days to get to Jamaica once it is received by our personnel at our facility in West Park. To avoid delays ensure the packages are addressed properly.

How may times per week do you receive packages?

At present we have shipments twice per week Monday mornings and Thursday evenings.NB. Packages arriving on Thursday evening’s flight are only accessible to be cleared through Jamaica Customs on a Friday morning. Customers may pick up their packages 24 hours after custom clearance.

What are your shipping rates?

Our rates are based on two factors the weight and cost of the contents in a package. At present we are not charging on dimensional or volumetric weight. For additional information contact our office via the website chat, whatsapp or call our cutomer service number.

When do customs fees apply?

Presently customs fees are only charged on a package that has contents valuing greater than USD$50.00. We encourage customers to do their research as it relates to customs fees and make comparisons on the feasibility of ordering online versus buying items locally. Please feel free to contact us for further information regarding duty rates.

Is there a membership or sign up fee?

There is no sign up or annual membership fee. With us you get free life time membership